Player support
Support
Need help with Weave Rush? Contact the games support inbox and include enough detail for us to find the issue.
Support Email
What To Include
- Your Weave Rush display name or linked account email, if any.
- Your device model, Android version, and whether you played on web or mobile.
- What happened, what you expected, and when it happened.
- For ad reward issues, include the reward type: ticket, revive, double Bits, or Bits reward.
- For purchase issues, include the store used and approximate purchase time. Do not send payment card details.
- For leaderboard, friend, or challenge issues, include the other player name if relevant.
Purchases
If a purchase does not appear, first reopen the shop and use restore or sync if available. If it still does not appear, contact support with the store, item, approximate purchase time, and your Weave Rush profile name.
Privacy And Deletion
For privacy or account deletion requests, contact games@gentlebeatz.com or visit Delete Account / Delete Data.